Customer Service

For repairs assistance Call us with your vacuum repair/service to 03-9568 6005

We can pick up and deliver your vacuum repair providing you pack it in a box. 

Call us if you wish to discuss and put in a service request or order.

call us at 1300 479 020  we can help where others Can't or won't .



General Terms & Conditions of sales in the website

Conditions of Sale

  • By buying from our web store you are agreeing to our terms and conditions. Please review our policies prior to placing your order.
  • A successful order must be completed within 3 days from the order.
  • All item prices include GST.
  • While all care is taken, any errors or omissions in the item details is unintentional.
  • All pictures contained within this listing are for illustration purposes only.
  • All Prices on the website are special internet prices only. These prices may or may not match the price in the stores.

Shipping

  • Please see the above for shipping costs or contact us for further quote.
  • Pick-ups are possible for specific models and with prior arrangements only. (No exceptions)
  • Item will shipped after payment has been received in full.

Delivery

  • Dispatch of goods is arranged through Vac City.
  • Please allow up to 10 working days for delivery, although in most cases delivery is 2-3 days.
  • No weekend or after hours delivery available.
  • Vac City is not directly liable for any loss, theft, or damage to any goods.
  • Replacements, or repairs of items are sent by prepaid postage.
  • If problems do arise, please contact us, and we will endeavour to resolve any issues.